Shipping Policy

Shipping & Delivery

Find information about order processing, delivery estimates, tracking, shipping charges, and address changes below.

Last updated: October 2026

Order Processing & Delivery Times

Orders are typically processed and shipped within 5 business days after being placed. After shipment, estimated delivery takes 10–20 business days, depending on the destination, local carrier services, and customs processing, where applicable.

Orders are processed and shipped Monday through Friday, excluding weekends and public holidays. Orders placed on weekends or public holidays begin processing on the next business day.

Delivery times are estimates, not guarantees. Customs inspections, severe weather, public holidays, and carrier-related delays may affect arrival times.

Order Tracking

Once your order has shipped, you will receive a Shipping Confirmation Email containing your tracking number.

You can use this number to track your shipment at www.17track.net.

Shipping Rates & Import Charges

Shipping costs are calculated at checkout based on your delivery destination, the items in your order, your selected shipping method, and any applicable promotional offers. The final shipping charge is displayed before you complete your purchase.

Unless otherwise stated, any customs duties, taxes, or import fees imposed by your country or region are the customer's responsibility.

Shipping Destinations

We currently ship worldwide, subject to carrier and logistics availability.

If we are unable to ship to your location, our Customer Support team will contact you promptly to discuss alternative arrangements or issue a full refund if necessary.

For questions about shipping availability, please email service@dayunora.com. You may also use the customer service contact details provided in your Order Confirmation Email.

Changing Your Shipping Address

If you need to change your shipping address, please contact our Customer Support team as soon as possible.

Address changes can only be made before 11:00 PM (PDT, GMT-7) on the same day the order is placed, provided the order has not entered processing or been shipped.

Once your order has entered processing or been shipped, we are unable to modify the shipping address.

Shipping to an Alternate Address

You may have your order shipped to an address different from your billing address. Please check that all shipping information is accurate and complete before placing your order.

Fulfillment & Shipping Carriers

Depending on inventory availability, some products may ship directly from our domestic warehouses, while others may be manufactured and shipped from our facilities in the United States, Canada, or Australia.

We work with international shipping carriers, including FedEx, DHL, UPS, EMS, SF Express, and their local delivery partners, to deliver orders worldwide.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery time, please contact our Customer Support team.

We will work with the carrier to investigate and help resolve the issue as quickly as possible. Although we cannot guarantee carrier transit times, we will make every reasonable effort to help locate your package and provide updates on its status.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout. We are not responsible for delays, failed deliveries, or additional shipping charges caused by incorrect or incomplete information supplied by the customer.

If you notice an error, contact our Customer Support team immediately. We will do our best to update your order before processing or shipment, subject to the address-change conditions above.