FAQ

How do I place an order?

Browse our products, add the items you want to your cart, and follow the checkout instructions. Once your order is successfully placed, you will receive an Order Confirmation Email.

Can I modify or cancel my order?

Please contact us as soon as possible if you need to change or cancel your order.

Requests are accepted before 11:00 PM (PDT, GMT-7) on the same day your order is placed, provided the order has not entered processing or been shipped. Once either stage begins, the order can no longer be modified or cancelled.

What if I have not received my confirmation email?

Please check your spam, junk, and promotions folders first. If you still cannot find the email, contact our Customer Support team for assistance.

Which payment methods can I use?

The payment methods available for your order are shown at checkout. Options may include major credit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and locally supported payment methods.

How do I use a discount code?

Enter your valid discount code at checkout before completing payment. The discount will apply if your order meets the promotion's requirements.

When will my order arrive?

Orders are generally processed within 5 business days. Estimated delivery takes 10–20 business days after shipment. Actual delivery times may vary depending on your location, customs procedures, and carrier operations.

How do I track my package?

Once your order ships, you will receive a Shipping Confirmation Email containing your tracking information.

What should I do if my package is delayed?

Delays may occur because of severe weather, customs inspections, transportation issues, or high shipping volumes. If your package appears delayed, please contact our Customer Support team so we can help investigate.

Can I return my order?

You may request a return within 14 days of receiving your order, provided the item is unused, in its original condition, and in its original packaging. Please contact Customer Support before sending any item back.

What if I receive a damaged or incorrect item?

Please contact us with your order number and clear photos of the item. We will review the issue as quickly as possible and help arrange an appropriate solution.

How long does a refund take?

After your return has been received and inspected, approved refunds are typically processed within 5–15 business days. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

How can I contact Customer Support?

Please email our Customer Support team using the address below. You can also find customer service contact details in your Order Confirmation Email.

How is my personal information protected?

We respect your privacy and take reasonable measures to protect your personal information. We use it to process orders, provide support, improve our services, and for other purposes described in our Privacy Policy. Please review that policy for details about information collection, use, sharing, and your privacy rights.