Return & Refund Policy
Returns & Refunds
Please review the information below for order cancellations, return eligibility, shipping costs, and refund processing.
Last updated: October 2026
Order Cancellation
You may cancel your order before it has been shipped or entered production. Orders cancelled before either stage will receive a full refund.
Once an order has entered production or been shipped, it can no longer be cancelled.
Return Eligibility
We accept returns within 14 days of the date you receive your order. To qualify, your item must:
- Be unused, unworn, and in its original condition.
- Be returned in its original packaging.
- Include proof of purchase, such as an order confirmation or receipt.
Please do not send your return directly to the manufacturer.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include clear photos of the product and packaging. We will review the issue and work to resolve it as quickly as possible.
Return Shipping & Fees
Customers are responsible for return shipping costs unless the return is due to our error. If we send a damaged, defective, or incorrect item, we will cover the return shipping costs.
Customers will be charged shipping costs no more than once for each order, including returns.
No restocking fees will be charged for approved returns.
How to Request a Return
Before returning an item, please contact our Customer Support team to request return authorization.
Once your request is approved, we will confirm the appropriate return address and provide detailed shipping instructions. Returns sent without prior authorization may not be accepted.
Customer service contact details are also included in your Order Confirmation Email.
Return Address
Please contact us before sending your return.
The address above may not be the return destination for every order. Depending on the product, order details, fulfillment location, or other applicable circumstances, a different return address may be required. Please wait for approval and use the address confirmed by our Customer Support team for your specific return.
Refunds
Once we receive your returned item, we will notify you by email. After inspecting the item, we will let you know whether your refund has been approved.
Approved refunds will be issued to your original payment method within 5–15 business days. The time it takes for the funds to appear in your account may vary depending on your payment provider or financial institution.
Late or Missing Refunds
If you have not received your refund after the estimated processing period:
- Check your bank account again.
- Contact your credit card company, as it may take additional time for the refund to be posted.
- Contact your bank to check whether the refund is still being processed.
If you have completed these steps and still have not received your refund, please contact us at service@dayunora.com.